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Your overall rating of this visit.
A first name and a role are fine (“Ama at reception”). Leave out full names, phone numbers and anything private about anyone.
Things readers want to know
Stars for parts of your visit, and whether the business may write to you about your review.
Service
How were you treated?
Communication
Did they keep you informed?
On time
Was it done when promised?
Value for money
Was it worth the price?
Shown on your review. They never change the score, which is your overall stars.