Agoo Reviews
Transparency report
What happened to every review, report and legal notice, counted from our own records. The same rules for every business, and here is the proof: the figures for businesses that pay Agoo and those that don’t, side by side.
2026 so far, counted live on 23 October 2026.
Reviews
Every review is checked before it's published: most in seconds, some by a person.
- Received
- 0
- Reviews their writers later deleted aren't counted.
- Published
- 0
- Held for a person by the checks
- 0
- Decided in none decided yet (median)
- Removed
- 0
- 0 reinstated after a second look
Invited and unprompted
A business may invite every customer, never only the happy ones. Here is how invited reviews compare with the ones people wrote unprompted.
- Invited
- 0
- Unprompted
- 0
- Verified visit
- 0
- Matched to a check-in or booking
- Phone or email confirmed
- 0
Reports
Anyone can report a review, a reply or a page. A person looks at every report.
- Received
- 0
- Acted on
- 0
- 0% of those decided
- Looked at, and it stayed
- 0
- Time to decide
- none decided yet
- Median. Our target: 5 working days.
Legal notices and court orders
We hear the reviewer's side before we decide, and never say who wrote a review without their consent or a court order.
- Legal notices
- 0
- 0 defamation, 0 privacy, 0 other
- Court orders
- 0
- Removed after a notice
- 0
- 0 kept
- Time to acknowledge
- none decided yet
- Median. Our target: 24 hours.
Appeals, warnings and claims
- Appeals
- 0
- 0 upheld, decided in none decided yet
- Consumer warnings
- 0
- 0 paused new reviews
- Claims approved
- 12
- Claims refused
- 0
Unusual activity and reviewers
Our checks look for patterns that suggest reviews aren't genuine. A check never removes a review: it holds it for a person, or asks a person to look. Only a person warns or restricts a reviewer, and every decision can be appealed.
- Times the checks asked a person to look
- 0
- 0 confirmed, 0 found to be fine
- Reviews held by them
- 0
- Pages paused for an unusual burst
- 0
- New reviews only, for a short while
- Reviewers warned or restricted
- 0
- 0 warnings, 0 writing paused, 0 accounts closed; 0 lifted on appeal
Businesses added by readers
Anyone signed in can add a business that isn't listed yet. Ordinary places open at once and a person checks each one; places that need care wait for a person.
- Added
- 0
- 0 opened at once
- Checked and kept
- 0
- Already listed
- 0
- Joined to the page that was there
- Not listed
- 0
- 0 of a kind listed only by choice
Paying Agoo, and not
The same figures for businesses that pay Agoo for anything and businesses that don’t. Paying never changes a score, an order or what a page shows: the part of Agoo that orders search and works out scores can’t see who pays.
| This year | Paying Agoo | Not paying |
|---|---|---|
| Pages | 2 | 847 |
| Reviews published | 0 | 0 |
| Held by the checks | 0 | 0 |
| Reviews removed | 0 | 0 |
| Reports acted on | 0 | 0 |
| Legal notices | 0 | 0 |
| Warnings | 0 | 0 |
How we count
- Every figure comes from the record our moderators and checks keep as they work, so it can’t drift from what happened. Nothing is estimated.
- A year runs from 1 January to 31 December, Ghana time. This year’s figures are live; once a year ends its figures are frozen, and don’t change when old records are deleted under our privacy notice.
- Times are medians: half the decisions took longer, half took less. Our targets are on Trust and safety.
- A business counts as paying when it pays Agoo for anything (a plan or an add-on) when the figures are counted.