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Your overall rating of this visit.
A first name and a role are fine (“Ama at reception”). Leave out full names, phone numbers and anything private about anyone.
Things readers want to know
Stars for parts of your visit, and whether the business may write to you about your review.
Helpfulness
How helpful were they?
Communication
Did they keep you informed?
Organisation
How well was it run?
Shown on your review. They never change the score, which is your overall stars.