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Your overall rating of this visit.
A first name and a role are fine (“Ama at reception”). Leave out full names, phone numbers and anything private about anyone.
Things readers want to know
Stars for parts of your visit, and whether the business may write to you about your review.
Waiting time
How was the wait?
Helpful staff
How helpful were the staff?
Clear process
Was it clear what you needed to do?
Shown on your review. They never change the score, which is your overall stars.