Replies and Cases
Answer Every Review, and Put Things Right
A good reply wins back more customers than a perfect score. On Agoo Reviews replying, cases and putting things right are free on every level.
Reply to Every Review, Free
Reply in public to any review, marked as from the business. The reviewer is told, and after five replies in a year your page shows how quickly you usually reply.
- Email alerts for new reviews on every level; WhatsApp alerts on Reviews Business
- Alerts routed to each branch's own people from Reviews Plus
- Message a reviewer privately about their review
A Case When Something Went Wrong
Turn a review into a case: give it to someone on your team, talk with the customer, keep notes and a history, and close it when it's done. The customer gives their own answer on whether it was sorted out.
- Free on every level
- Who has it, what was said and what was done, in one place
- Never changes the review or the score
Sorts Things Out, on Your Page
Every business and branch page can show Sorts Things Out: of the customers whose problem became a case, how many said themselves it was put right. Nobody else's review site shows whether a business actually fixes things.
- Counted from customers' own answers, never the business's
- Shown beside the score, never in it
AI Reply Drafts
From Reviews Plus, Agoo AI drafts a reply for you to read and change before you post it as your own. It never posts by itself. 50 AI credits a month on Reviews Plus and 300 on Reviews Business.
Flag a Review, Fairly
If a review breaks the published guidelines, flag it, free. A person at Agoo decides, tells both sides which rule applied, and a different moderator hears an appeal. A claim of extortion is handled within a working day.
- No business can edit, hide, reorder or pay to remove a review
- A legal notice for a review you believe breaks the law has its own form
Step by Step on agoo.help
Read On
- InsightsYour score and trend free on every level; topics with the sentence behind each one, trends, reply times and a monthly report from Reviews Plus; branches compared on Reviews Business.
- InvitationsAsk for reviews by email, text, WhatsApp, a QR poster at the counter or after every payment, with the same words for every customer and a label on every review saying how it came.
- Widgets and ImagesPut your rating badge on your website free, add the latest-reviews strip, carousel and review form from Reviews Plus, and make review pictures for WhatsApp Status and social media.
Claim Your Free Page
Every branch listed free, replies and cases free, and a QR poster with Review on WhatsApp on every level. Try Reviews Plus free for 14 days when you're ready.